Contact us—Support policy
In the event that resources within your property management company are not able to resolve an issue, utilize the Yardi Property Record -> Contacts tab. This will show the Principal Real Estate Investors (Principal) contacts that can assist with specific property related questions or issues.
For other questions, please utilize the troubleshooting information in the links below. If you are unable to find a resolution on your own and need further assistance, please complete the Contact Us - Support Request Form
- To complete the form, read through all the options and check the appropriate box specific to your request. Add additional information in the Comment section to describe your question or issue and click Submit. A single PDF attachment can also be added.
- Based on the selection made on the form, your request will be routed to the correct support area.
- An employee of Principal will respond as soon as possible during normal business hours, Monday through Friday, 8 am to 4 pm CST.
Note: Please do not use the "Contact Us" links in either the header or footer of the Property Management Resource Tool, as this goes directly to the Principal Financial Group’s corporate help desk and will delay a response to you.